What is the Difference?

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That starts with our signature Core Team 3™ model and your personal Facility Liaison — a one-two punch of accountability and reliability that most staffing agencies can’t even dream of offering.

Core Team 3™ is our signature staffing method where each facility gets a dedicated team of 3 to 5 contractors (CNAs, LPNs, RNs, or others) who rotate and return only to your building.

Here’s what that means for you:

✅ Familiar Faces Every Shift
No more "who is this?" moments. You’ll see the same dependable staff walking in your doors — people who know your building, your residents, and your workflow.

✅ Stronger Staff-Resident Bonds
Residents feel safer and calmer when they recognize caregivers. Familiarity improves communication, reduces agitation, and increases patient trust — especially in memory care.

✅ Fewer Mistakes, Faster Workflow
Your Core Team knows the medication cart, emergency exits, dietary routines, lift equipment, and charting system. That means less orientation, faster handoffs, and fewer errors.

✅ Less Repetition for Your Staff
Your internal staff doesn’t have to re-train new temps every week. Our Core Team blends in, supports your goals, and keeps things moving like clockwork.

✅ Consistent Performance Tracking
We monitor every Core Team member’s punctuality, attitude, skill level, and patient feedback. If anyone underperforms, they’re out — no excuses.

You shouldn’t have to chase down some anonymous support inbox when something goes wrong.

That’s why every facility we partner with gets a dedicated Facility Liaison — someone who knows your building, listens to your concerns, and shows up when you need support.

🎯 What Your Liaison Does for You:

• Handles complaints, schedule gaps, and urgent needs
   
• Hosts check-ins (Zoom or in-person) with DON/Admin to track how staff are doing
   
• Gathers feedback about contractor performance and adjusts accordingly
   
• Helps build your dream Core Team based on your preferences
   
• Escalates serious issues to the executive team — fast
   

✅ You’ll never be stuck emailing a black hole or dealing with a “ticket number.”
You’ll have a real person with real solutions who’s just one call or text away.

• It’s a Monday morning. Your DON is already swamped.
   
• But Phoenix Staffing’s Core Team CNA walks in like she always does — calm, confident, and already knows the shift routine.
   
• Your Liaison sends over a weekly report showing attendance, performance notes, and upcoming shift confirmations.
   
• You didn’t have to micromanage a thing.
   

That’s peace of mind. That’s Phoenix.